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Incentivio Payments - How to Resolve Missing Information in Stripe

Incentivio Payments uses Stripe's payment processing rails to process payments. As a result of this partnership, clients must create and maintain an account in Stripe, which requires specific business information from the account owner to ensure the account is valid and stays in good standing.

In some cases, Stripe may require additional information to ensure the validity and security of your account. If Stripe has requested additional information, you will receive an email directly from Stripe and/or Incentivio. These steps must be followed to resolve any issues and ensure no interruption to payouts; failure to do so may result in account closure or a pause in payouts until these issues have been resolved.

 

From the Incentivio Dashboard (www.[YOUR-CLIENT-NAME].dashboard.incentivio.com)

  1. Navigate to the Incentivio Dashboard and select Payments > Accounts.
  2. Click on your account and select Update Linked Account on the bottom of the right-hand drawer:
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  3. This will bring you to the Stripe dashboard. Select Send Code to receive a 6-digit security code sent to the phone number you used to create your Stripe account.
  4. After entering that code, it will prompt you to complete all fields. Complete all fields with red error text, such as in this example below:Screenshot 2024-03-08 at 4.37.56 PM.png
  5. After resolving any missing fields, Confirm your changes.

 

From a direct Stripe link

  1. Click on the Stripe link from the Incentivio team.
  2. This will bring you to the Stripe dashboard. Select Send Code to receive a 6-digit security code sent to the phone number you used to create your Stripe account.
  3. After entering that code, it will prompt you to complete all fields. Complete all fields with red error text, such as in this example below:Screenshot 2024-03-08 at 4.37.56 PM.png
  4. After resolving any missing fields, Confirm your changes.

 

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