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Platform Updates

This article will contain a log of all features and other changes to the Incentivio platform. Click any Update / Feature name for more details! 

 

Update / Feature Name Category Description Release Date
Order Complete Notifications with Toast POS Integrations

Automatically notify guests via SMS when their pickup orders are marked complete on your Toast KDS.

Messages are fully customizable to match your brand voice, and guests must have a loyalty account and be opted into transaction-related SMS.

12/11/24
Incentivio Dashboard pages - Email Template builder, Offers, Messages, Menu Management, Locations Incentivio Dashboard

We’ve enhanced the Incentivio Dashboard with user-friendly updates to improve your experience:

  • Email Template Builder: Create stunning, customizable emails with ease.
  • New Offers & Messages Pages: Manage promotions and communications in an intuitive layout.
  • Menu Management & Locations: Streamlined tools for effortless updates to menus and location details.

Enjoy a smoother workflow and greater control with these powerful, easy-to-use features!

11/19/24
Points Expiring Notifications Loyalty

This feature allows brands to create an alert to let guests know when their loyalty points are expiring, including a home screen notification.

Reach out to your Customer Success Manager or support@incentivio.com to enable this feature.

11/11/24
Mobile Signup UI Mobile Apps

This update modernizes the app experience across iOS and Android.

11/5/24
Direct Order Type Links Ordering

This feature allows brands to create order-specific links that direct customers to a specific order type (pickup, delivery, or catering.)

9/3/24
Delete Offers from Customer Inbox Communications

This feature allows operators to delete offers from a specific customer's account.

8/29/24

Gift Cards at Guest Checkout Gift Cards

This feature allows brands to opt-in to allowing customers to use gift cards at guest checkout.

Reach out to your Customer Success Manager or support@incentivio.com to enable this feature.

8/13/2024
Incentivio Dashboard - Gift Cards Incentivio Dashboard This enhancement allows clients to manage their gift cards through the Incentivio Dashboard. 7/31/2024
Default Order Method Ordering This enhancement allows restaurants to set either Pickup or Delivery as the default order method for guests placing mobile or web orders. 7/17/2024
Updated Menu Cards on Web Ordering Ordering This enhancement provides a more modern look and feel for guests using web ordering. 6/24/2024
Revel In-Store Loyalty Lookup Integrations This enhancement enables Revel brands to look up loyalty accounts on the POS by phone number, email, or name and to view and apply available offers without scanning a unique barcode. 6/17/2024
View-Only Menus Location Management This feature enables brands to disable ordering at a single location and make the menu view-only on the web and app. 6/11/2024
Location-Specific Tipping Location Management This feature allows brands to turn off tipping for a specific location. 6/5/2024
Toast Third-Party Delivery Tip Mapping Integrations This enables clients to map delivery tips to an open-price, deferred revenue item in Toast.
*Please read the attached guide for specifications and limitations.
6/5/2024
Promo Codes at Guest Checkout Communications This enables clients to create promo code-based offers that are redeemable at guest checkout. 5/21/2024
Deposit Summary & Deposit Detail Report Incentivio Payments This screen shows each payout that was made per account and a downloadable report that contains each transaction that made up a payout (deposit). 4/1/2024
Chargeback Management Screen Incentivio Payments This screen will show instances of disputed payments (chargebacks) and allow you to challenge those disputes.  3/12/2024
eCardSystems Gift Card Integration Gift Cards This provides Incentivio clients with a new opportunity to provide a gift card program that meets the needs of their guests and their business. 3/1/2024
Bulk Menu Image Upload Screen  Menu Management  This screen will allow you to upload images that will be used for menu items across all of your locations.  12/13/2023
Temporary Hours Location Management

Schedule temporary store hours for delivery and/or pickup that does not affect standard hours of operations

11/8/2023
Birthday Offers Communications Set up birthday offers that will automatically be distributed to customers on their birthday 10/6/2023
Dynamic Delivery Fees Delivery Management Allows for different delivery rates based on the customer's distance from the restaurant 9/21/2023
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