This article will contain a log of all features and other changes to the Incentivio platform. Click any Update / Feature name for more details!
Update / Feature Name | Category | Description | Release Date |
Order Complete Notifications with Toast POS | Integrations |
Automatically notify guests via SMS when their pickup orders are marked complete on your Toast KDS. Messages are fully customizable to match your brand voice, and guests must have a loyalty account and be opted into transaction-related SMS. |
12/11/24 |
Incentivio Dashboard pages - Email Template builder, Offers, Messages, Menu Management, Locations | Incentivio Dashboard |
We’ve enhanced the Incentivio Dashboard with user-friendly updates to improve your experience:
Enjoy a smoother workflow and greater control with these powerful, easy-to-use features! |
11/19/24 |
Points Expiring Notifications | Loyalty |
This feature allows brands to create an alert to let guests know when their loyalty points are expiring, including a home screen notification. Reach out to your Customer Success Manager or support@incentivio.com to enable this feature. |
11/11/24 |
Mobile Signup UI | Mobile Apps |
This update modernizes the app experience across iOS and Android. |
11/5/24 |
Direct Order Type Links | Ordering |
This feature allows brands to create order-specific links that direct customers to a specific order type (pickup, delivery, or catering.) |
9/3/24 |
Delete Offers from Customer Inbox | Communications |
This feature allows operators to delete offers from a specific customer's account. |
8/29/24 |
Gift Cards at Guest Checkout | Gift Cards |
This feature allows brands to opt-in to allowing customers to use gift cards at guest checkout. Reach out to your Customer Success Manager or support@incentivio.com to enable this feature. |
8/13/2024 |
Incentivio Dashboard - Gift Cards | Incentivio Dashboard | This enhancement allows clients to manage their gift cards through the Incentivio Dashboard. | 7/31/2024 |
Default Order Method | Ordering | This enhancement allows restaurants to set either Pickup or Delivery as the default order method for guests placing mobile or web orders. | 7/17/2024 |
Updated Menu Cards on Web Ordering | Ordering | This enhancement provides a more modern look and feel for guests using web ordering. | 6/24/2024 |
Revel In-Store Loyalty Lookup | Integrations | This enhancement enables Revel brands to look up loyalty accounts on the POS by phone number, email, or name and to view and apply available offers without scanning a unique barcode. | 6/17/2024 |
View-Only Menus | Location Management | This feature enables brands to disable ordering at a single location and make the menu view-only on the web and app. | 6/11/2024 |
Location-Specific Tipping | Location Management | This feature allows brands to turn off tipping for a specific location. | 6/5/2024 |
Toast Third-Party Delivery Tip Mapping | Integrations | This enables clients to map delivery tips to an open-price, deferred revenue item in Toast. *Please read the attached guide for specifications and limitations. |
6/5/2024 |
Promo Codes at Guest Checkout | Communications | This enables clients to create promo code-based offers that are redeemable at guest checkout. | 5/21/2024 |
Deposit Summary & Deposit Detail Report | Incentivio Payments | This screen shows each payout that was made per account and a downloadable report that contains each transaction that made up a payout (deposit). | 4/1/2024 |
Chargeback Management Screen | Incentivio Payments | This screen will show instances of disputed payments (chargebacks) and allow you to challenge those disputes. | 3/12/2024 |
eCardSystems Gift Card Integration | Gift Cards | This provides Incentivio clients with a new opportunity to provide a gift card program that meets the needs of their guests and their business. | 3/1/2024 |
Bulk Menu Image Upload Screen | Menu Management | This screen will allow you to upload images that will be used for menu items across all of your locations. | 12/13/2023 |
Temporary Hours | Location Management |
Schedule temporary store hours for delivery and/or pickup that does not affect standard hours of operations |
11/8/2023 |
Birthday Offers | Communications | Set up birthday offers that will automatically be distributed to customers on their birthday | 10/6/2023 |
Dynamic Delivery Fees | Delivery Management | Allows for different delivery rates based on the customer's distance from the restaurant | 9/21/2023 |