Onboarding with Uber Direct

With Uber Direct, you can take orders through your own first-party channels and then leverage Uber’s fleet of couriers to fulfill them. Through our integration, you can have the best of both worlds: access to Uber's expansive fleet of drivers, while maintaining ownership over your customer data to leverage as you see fit. All of this, and no commission fees? It's a no-brainer.

Contents

1. Learn more about Uber Direct
2. How to get started with Uber Direct

Learn more about Uber Direct

Here’s a short video overview to learn more about Uber Direct.

Integrating Uber Direct with the Incentivio platform offers several benefits for restaurants:

1. Flat-Rate Delivery: Enjoy predictable costs with flat-rate delivery, avoiding commission fees and enhancing profitability. Brands can also create a service fee to pass this cost off to guests, increasing profitability even further.
2. Extensive Driver Network: Leverage thousands of drivers nationwide, ensuring timely and efficient delivery services.
3. Scheduled Orders: Provide customers with the convenience of scheduling orders in advance, enhancing their dining experience.
4. Optional Proof of Delivery: Increase transparency and customer satisfaction by offering optional proof of delivery with a picture.
5. Streamlined Billing: No need to keep track of yet another invoice to pay - any delivery fees and tips owed to Uber will be billed monthly on your Incentivio invoice.

These features combine to streamline operations, reduce costs, and improve customer service.

How to get started with Uber Direct

Onboarding with Uber Direct is quick and easy (and don't worry - our team will be there with you along the way.)

1. If you're interested in adding delivery or changing to Uber Direct, contact your Customer Success Manager or our Technical Support team to get started!
2. Our team will create your account and invite anyone from your team who should have access to the Uber Direct portal. You'll receive an activation email from Uber Direct to finish setting up your account.
3. Once this is created, we will configure Uber as your delivery provider on each location.
4. If desired, you can create a service fee in your POS to cover some or all of the cost, which our team can help connect to your Incentivio platform.
5. Before launch, we'll work with you to test and ensure everything is running smoothly!

Think Uber Direct is the right fit for your brand? Reach out to our team today to get started!