Payment Settings
Taxes
For most of our POS partners, it is not necessary to set Taxes in Incentivio, as they are calculated as part of the price calculation response from the POS if taxes are set up in the POS. However, for some (like Silverware), it is necessary to map taxes in Incentivio.
Refer to our POS onboarding articles for guidance on specific configurations: Point of Sale Integrations
Charges
Unlike Taxes, Charges must be set in Incentivio for most of our integration partners and mapped to a service fee in the POS to ensure seamless application on orders and reporting in the POS.
Currency
Currency codes must be set to reflect the appropriate currency (USD for United States, CAD for Canada) based on the customer's location.
Tipping
We can disable tipping at the location level by simply toggling off the Allow Tipping at this Location feature.
Please note: This will disable tipping for both pickup and delivery. We cannot disable tipping for just one dining option at this point. If using third-party delivery services, tipping should not be disabled, as this will likely result in longer wait times for drivers or an inability to secure drivers.
Payment Gateway
Configuring the payment gateway is necessary for all clients to ensure seamless acceptance of online payments. This should be done by incentivio and these settings must not be adjusted by anyone outside the incentivio team.
For assistance configuring payments, refer to the following guides:
- Creating a Spreedly Environment Key
- Creating a Gateway Token
- Incentivio Payments - Creating a Gateway Token