Incentivio Payments - Reconciling Stripe Transfers

When a guest transaction is completed, it will be visible in the Incentivio Dashboard, as well as the Stripe Dashboard within two business days from the date of the transaction. 

Contents

1. Viewing Transactions in the Incentivio Dashboard

Viewing Transactions in the Incentivio Dashboard

To view transactions in the Incentivio Dashboard, you will need to log into your account. The URL will be the name of your brand followed by dashboard.incentivio.com i.e. myrestaurant.dashboard.incentivio.com.

Once you've logged in, click 'Payments' and click 'Transactions' to see all sales for your location. 

You can use the filters below to find specific transactions or limit the number of transactions shown.

• Payment Type  
  • Orders - Guests who check out using a debit card, credit card, or cash.
  • Gift Card Purchase - Guests who purchase and add an amount to a new gift card
  • Gift Card Reloads - Adding an amount to an already activated gift card
  • Scan to Pay Orders - Guests who check out using the QR code on their app to pay with their connected credit or debit card. 

• Status
  • Successful - The authorization was successful and the payment was captured
  • Refunded - The full amount was returned to the customer's payment method
  • Partially Refunded - A portion of the total was returned to the customer's payment method
  • Refund Pending - The refund is currently in process but has not been completed
  • Refund Failed - The refund was processed but could not be returned to the customer
  • Payment Failed - The payment method could not be authorized and the payment was unsuccessful

You can view the details by clicking on the transaction will sho including the total amount, transaction date, and payment details. 

The Transactions Report provides a sales summary for a specific timeframe, as well as the card mix showing the sales for each type of credit card. You can also click the 'Export' button to download a CSV file with the information. 

Most brands are currently set up to receive weekly deposits from Incentivio Payments

• Deposits are generally sent with the expected receipt falling on Mondays. (Except for any national/bank holidays, in which case they should be deposited on Tuesday.)
• The transactions from these deposits will be from the previous Friday through Thursday.

•  A couple of key points to consider about using Incentivio Payment's reporting:
  • Stripe uses the UTC timezone when considering transactions and deposits. It is recommended to use this timezone in the Incentivio Dashboard to receive the most accurate results:
  • The Total Amount field will provide the total amount of transactions processed during the selected time frame. Because deposits are processed weekly and with a 2-day delay, this number will never match the Total Deposit line.
  • The Total Deposit line will provide the total amount of all completed deposits during this time.

The main takeaway here is that the key to reconciling deposits with transactions is to use the same timeframe that is being considered in the deposit, which is Friday through Thursday. We recognize that this is a unique timeline to have to consider; unfortunately, Stripe controls this, so we are not able to change it.