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Default Order Method

We are excited to introduce our latest feature: Default Order Method. This enhancement allows restaurants to set either Pickup or Delivery as the default order method for guests placing mobile or web orders. By tailoring the default option to align with guests' ordering habits, restaurants can provide a more seamless and user-friendly experience. This feature aims to reduce user errors, such as guests mistakenly selecting pickup when they intended to choose delivery, ensuring that orders are placed correctly and efficiently.

 

Contents

  1. Setup
  2. Limitations/Notes

 

Setup

Please note: This setup must be completed by the Incentivio team and requires an app update to reflect on mobile apps. For assistance, reach out to your Customer Success Manager or our Technical Support team at support@incentivio.com.

  1. In Postman, navigate to the Web Ordering Onboarding W/ Parser collection.
  2. Select the GET Get WebAppConfig call.
  3. Update the Client ID in the URL and click Send to retrieve the client's existing web app config.
  4. Navigate to the setting "defaultOrderType". If it has not been changed previously, the value will be null and the default will be Pickup. To change this to delivery, update the configuration as follows:
"defaultOrderType": {
"isActive": true,
"orderType": "PICKUP/DELIVERY" [Only enter the appropriate option; don't enter both]
}

 

Once this is updated, copy the entire body and paste it into the PUT Put WebAppConfig call, then click Send.

This should reflect automatically on the web and will reflect on mobile after an app update.

 

Limitations/Notes

  • This change does require an app update to take effect on mobile apps.
  • This will update this setting at the client-level. We cannot change this at the location-level at this time.
  • If clients use location-specific ordering links on their website, this change will not be reflected. It will only be reflected if customers navigate to their general ordering page (such as https://order.incentivio.com/c/salesdemoenvironment/).
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