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Square - How to Hide Items from Incentivio

It may be necessary for clients to hide certain menus from Incentivio's web and mobile ordering. For example, it is necessary to hide Archived items in Square, as these will not be automatically deactivated on Incentivio's end. This article will discuss how to hide items from Incentivio through the Square portal.

 

Hiding Items from Incentivio in Square

  1. In the Square portal (squareup.com), navigate to the Items tab.
    Screenshot 2024-08-13 at 12.26.36 PM.png
  2. Using the search bar, find the item you wish to hide and click on it.
    Screenshot 2024-08-13 at 12.27.33 PM.png
  3. Scroll down to the Custom Attributes section near the bottom of the page, and select Add Custom Attribute.
    Screenshot 2024-08-15 at 8.30.25 AM.png
  4. From the drop-down menu, select Hide on Incentivio. If you have not previously created this custom attribute, you may have to add it. Make sure that it is typed exactly as above, as any deviation from this will cause it to fail. Be sure that the Attribute Type is Toggle, and that the Value is toggled to True.
    Finally, click Add.
    Screenshot 2024-08-15 at 8.32.54 AM.png
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