If you're experiencing printing issues, the steps below cover the most common causes and typically resolve the majority of problems. If you're still running into trouble after reviewing these, Toast Customer Care can dig deeper.
1. Auto-Fire Device
Verify that the correct auto-fire device is selected and reliable.
- This device must be logged in and connected to the internet at all times.
- Select only one auto-fire device — choose the one that is logged in most consistently.
Resource: Troubleshoot Your Autofire Device (Toast Guide)
2. Prep Stations
Confirm that the correct prep stations are assigned within your online menu settings.
Resource: Configure and Assign Prep Stations (Toast Guide)
3. KDS Settings
Confirm that your Incentivio dining option (e.g., "Mobile App - Takeout/Delivery") is enabled in your KDS settings.
Resource: KDS Configuration Quick Reference (Toast Guide)
4. Printer Settings
Verify the following are correctly configured for your printer:
- Model selected
- Serial number
- IP address
Resource: Printer Setup Overview (Toast Guide)
Still need help?
If these steps don't resolve the issue, please reach out to Toast Customer Care for further assistance.