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Dynamic Delivery Fees - Feature Overview

The Dynamic Delivery Fees feature was created to help clients offer different delivery rates based on the customer's distance from the restaurant. This feature allows restaurant brands to set up distance tiers and charges for each tier. 

 

This feature is confirmed as being compatible with the following POS partners:

  • Toast
  • Square
  • Revel
  • Incentivio Tablet

We are still working with other POS partners to confirm that this feature works without issue, and will continue to update this guide to reflect these changes.

 

This guide will be an overview of the feature. For instructions on setting up this feature, including configuring external service fees, please refer to this guide: How to Setup Dynamic Delivery Fees

 

Feature Overview & Need to Knows

The Dynamic Delivery Fee feature allows clients to set delivery tiers - each delivery tier will be composed of: a minimum distance and a charge amount/percentage. Clients can have an unlimited amount of tiers, but a minimum of 1 tier will be required. Each tier operates like the example below:

  • Tier 1 = Customers that are farther than 0 miles from the restaurant; charge: $2.99
    • This is the first delivery fee and will always be required.
  • Tier 2 = Customers that are farther than 3 miles from the restaurant; charge: $4.99
  • Tier 3 = Customers that are farther than 5 miles from the restaurant; charge: $7.99
  • Tier 4 = Customers that are farther than 8 miles from the restaurant; charge: $10.99

Using the example configuration above:

  • If a customer is 2 miles away form the restaurant, they will fall into Tier 1
  • If a customer is 7 miles away from the restaurant, they will fall into Tier 2
  • Any customers that are farther than 8 miles from the restaurant will fall into Tier 4

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Note: This feature does not affect the delivery radius. This means if the radius is only 10 miles wide, and you set up a charge as "farther than 20 miles," then the radius will still remain 10 miles wide and the charge will be ignored in the delivery fee calculation at checkout.

 

Other Need to Knows:

  • Dynamic Delivery will always have 1 fee that is 0 miles away from the restaurant. This allows clients to set a default delivery charge.
  • Make sure, under the "Delivery" section of Store Ordering Setup, that the “Ignore Charge” field is enabled so customers are not charged double delivery fees
  • For Canadian clients, they will need to convert kilometers into miles and CAD to USD

 

 

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